Effective Immediately
At NixeHosting, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our VPN services, VPS/VDS hosting, websites, billing systems, and related services.
By using our services, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
a. Account Information
When creating an account or purchasing services, we may collect:
b. Service Information
When using our services, we may collect limited technical information including:
c. Payment Information
Payments are processed through third-party payment providers. NixeSolutions does not directly store full credit card or sensitive payment information on our systems.
2. VPN Logging Policy
a. Limited Operational Logging
To maintain network stability, prevent abuse, and troubleshoot issues, we may temporarily store:
b. No Traffic Inspection
We do not actively inspect, monitor, or log:
However, users remain fully responsible for all activity conducted through our services.
3. VPS/VDS Hosting Data
Customers using VPS/VDS services are responsible for the content, software, and data stored on their servers.
NixeSolutions may collect infrastructure-related information including:
CPU usage
RAM usage
Disk usage
Network usage
Abuse reports
System health metrics
We do not access customer server files unless:
Required for abuse investigations
Necessary for support requests initiated by the customer
Required by law
Needed to protect infrastructure security
4. How We Use Your Information
We use collected information to:
Provide and maintain services
Process payments
Prevent fraud and abuse
Respond to support requests
Improve infrastructure stability
Enforce our Terms of Service
Protect network security
5. Sharing of Information
We do not sell or rent your personal information.
Information may only be shared:
With payment processors
With infrastructure providers when necessary for abuse mitigation
When legally required by valid law enforcement requests
To protect our services, staff, or infrastructure from abuse or threats
6. Data Retention
We retain information only as long as necessary for:
Billing purposes
Security investigations
Abuse prevention
Legal compliance
Service maintenance
Inactive or terminated accounts may have associated data removed periodically.
7. Cookies & Tracking
Our website and billing panel may use cookies and similar technologies for:
Session authentication
Login security
Preferences
Analytics
CAPTCHA verification
Disabling cookies may affect service functionality.
8. Security Measures
We implement reasonable technical and organizational measures to protect your information, including:
However, no online service can guarantee absolute security.
9. Abuse, Fraud & Legal Compliance
We reserve the right to investigate abuse, fraud, attacks, chargebacks, or violations of our Terms of Service.
Services used for:
Illegal activity
Network abuse
Malware
Fraudulent behavior
Infrastructure attacks
may be suspended immediately without notice.
10. Third-Party Services
Our services may integrate with third-party providers including:
Use of these services may also be subject to their own privacy policies.
11. User Responsibility
Users are responsible for:
Securing their own accounts
Protecting passwords and credentials
Maintaining backups of VPS/VDS data
Ensuring lawful usage of services
NixeSolutions is not responsible for data loss caused by user actions, misconfiguration, attacks, or third-party failures.
12. Children’s Privacy
Our services are not intended for individuals under the age required by applicable laws in their jurisdiction. By using our services, you confirm you meet the minimum legal age requirement.
13. Changes to This Privacy Policy
We may update this Privacy Policy at any time without prior notice.
Continued use of our services after changes are posted constitutes acceptance of the updated policy.