Privacy Policy

Effective Date: June 2026
Last Updated: September 2026

NixeSolutions values your privacy and collects only the information reasonably necessary to provide, secure, maintain, and support our VPN services.

By using NixeSolutions services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our services, we may collect:

• Account information, such as your email address and username.
• Password hashes used for account authentication.
• Billing and transaction information provided through our payment processors.
• Subscription and service information.
• VPN configuration and account-related information.
• Basic operational and security logs.
• Support communications you send to us.

We do not intentionally collect more personal information than is reasonably necessary to operate our services.

2. VPN Privacy

NixeSolutions does not log, monitor, inspect, or store the contents of your internet traffic while you are connected to our VPN services.

We do not maintain browsing history logs showing the websites, applications, or online services you access through the VPN.

For security, authentication, troubleshooting, and abuse prevention, limited operational information may be collected.

This may include:

• Login attempts.
• Connection timestamps.
• Username or account identifier used to authenticate.
• Authentication failures.
• System and service errors.
• Server or application errors required for troubleshooting.
• Information necessary to investigate suspected abuse or violations of our Terms of Service.

These operational records are used to maintain service reliability, prevent abuse, troubleshoot technical problems, and protect NixeSolutions infrastructure.

3. Payment Information

Payments are processed through third-party payment providers.

NixeSolutions may receive transaction-related information such as:

• Payment status.
• Transaction or invoice identifiers.
• Amount paid.
• Payment method type.
• Billing information provided by the payment processor.

We do not directly store full credit card numbers or other complete payment card credentials when payments are handled by third-party processors.

Payment providers process customer information according to their own privacy policies and terms.

4. How We Use Information

Information collected by NixeSolutions may be used to:

• Create and manage customer accounts.
• Activate and maintain VPN services.
• Process and verify payments.
• Authenticate VPN connections.
• Provide customer support.
• Diagnose technical problems.
• Prevent fraud and unauthorized access.
• Detect and investigate service abuse.
• Enforce our Terms of Service.
• Maintain the security and reliability of our network.
• Comply with applicable legal obligations.

5. Private VPN Servers

Customers using private VPN servers are provided dedicated VPN resources associated with their service.

NixeSolutions does not routinely inspect the internet traffic passing through private VPN servers.

However, we may review relevant operational, network, security, or account information when reasonably necessary to:

• Investigate suspected abuse.
• Respond to security incidents.
• Investigate DoS or DDoS activity.
• Protect our network or infrastructure providers.
• Enforce our Terms of Service.
• Respond to valid legal requests.

Use of a private VPN server does not exempt customers from our Terms of Service or Acceptable Use requirements.

6. Information Sharing

NixeSolutions does not sell personal information.

We may share limited information only when reasonably necessary with:

• Payment processors used to complete transactions.
• Hosting, network, infrastructure, or DDoS protection providers required to deliver our services.
• Service providers that assist with account management, authentication, security, or support.
• Legal authorities when required by applicable law or a valid legal process.
• Providers involved in investigating fraud, abuse, security incidents, or violations of our Terms of Service.

We aim to limit information sharing to what is reasonably necessary for the applicable purpose.

7. Abuse and Security Investigations

NixeSolutions may review relevant account and operational information when investigating suspected:

• Fraud.
• Unauthorized account access.
• Malware.
• Spam.
• Phishing.
• Network attacks.
• DoS or DDoS attacks.
• Attempts to compromise NixeSolutions infrastructure.
• Other violations of our Terms of Service.

These investigations do not change our general policy of not logging or inspecting customers' ordinary internet traffic.

8. Data Security

NixeSolutions uses reasonable technical and organizational measures designed to protect customer information from unauthorized access, disclosure, alteration, or loss.

These measures may include:

• Secure authentication systems.
• Access controls.
• Encryption where appropriate.
• Network security protections.
• Restricted administrative access.
• Monitoring for suspicious or abusive activity.

However, no online service, network, or storage system can guarantee absolute security.

9. Data Retention

NixeSolutions retains account, billing, operational, and security information only for as long as reasonably necessary for purposes such as:

• Providing active services.
• Maintaining account records.
• Processing billing and payment disputes.
• Preventing fraud and abuse.
• Troubleshooting technical issues.
• Enforcing our Terms of Service.
• Meeting applicable legal obligations.

Information that is no longer reasonably required may be deleted or anonymized where appropriate.

10. Third-Party Services

NixeSolutions may rely on third-party providers for services such as:

• Payment processing.
• Server hosting.
• Network connectivity.
• DDoS protection.
• Authentication.
• Email delivery.
• Customer support infrastructure.

These providers may process limited customer information as necessary to provide their services.

Their handling of information may also be governed by their own privacy policies and terms.

11. Legal Requests

NixeSolutions may disclose customer information when required to comply with applicable law, a valid court order, subpoena, or other legally binding request.

Where legally permitted, we may review requests to determine whether they are valid and appropriately limited.

12. Customer Responsibility

Customers are responsible for protecting their:

• Account credentials.
• VPN configuration files.
• Authentication information.
• Devices connected to NixeSolutions services.

Customers should not share account credentials or VPN configuration files unless sharing is specifically permitted by their service plan.

13. Changes to This Privacy Policy

NixeSolutions may update this Privacy Policy from time to time.

When changes are made, the Last Updated date will be revised.

Continued use of NixeSolutions services after an updated Privacy Policy becomes effective indicates acknowledgment of the revised policy.

14. Contact

If you have questions regarding this Privacy Policy or how NixeSolutions handles customer information, please contact us through our official support channels.

NixeSolutions
https://nixesolutions.net
Discord: discord.gg/nixesolutions